Tuesday, May 3, 2011
OfficeMax - Sales Associate
10:31 AM | Posted by
Career Services at Jax
Company
OfficeMax Incorporated (NYSE: OMX) is a leader in both business-to- business office products solutions and retail office products. The OfficeMax mission is simple. We help our customers do their best work. The company provides office supplies and paper, in-store print and document services through OfficeMax ImPress#, technology products and solutions, and furniture to consumers and to large, medium and small businesses. OfficeMax customers are served by approximately 35,000 associates through direct sales, catalogs, e-commerce and more than 900 stores.
OfficeMax is an Equal Opportunity
Employer uses E-Verify to determine the eligibility of employees to work in the US.
Position Summary
The Store Associate is responsible for positively contributing to the customer shopping experience by providing friendly, knowledgeable and professional service as well as assisting customers with a total solutions purchase.
This position is also responsible for the check-in and unloading of freight, stocking merchandise on shelves and cashiering
as directed.
Position Responsibilities
1. Seek out and engage customers in a friendly and professional manner and provide impartial, knowledgeable advice about
all OfficeMax product offerings.
2. Provide outstanding customer service by effectively engaging customers, identifying their needs, and offering the best
solution to successfully close a sale. 3. Elicit information from customers to confidently sell in all areas of the sales floor
including but not limited to ImPress, Furniture, Supplies, Technology and other areas including third party resources.
4. Seek and accept coaching and direction from the Store Leadership Team.
5. Support the store's shrink and theft awareness program and advise management of any unusual activity using the various
reporting methods provided by the company (800 number, Open Door Policy,contacting Loss Prevention or Human
Resources team).
6. When not with customers, keep aisles faced and shelves stocked as directed.
7. Use radios and headsets to answer questions and assist store team members to recommend the best total sales solution.
8. Perform register sales transactions quickly and accurately in accordance with established cash control procedures and
customer service guidelines. 9. Adhere to all company policies and procedures. 10. Answer the phone promptly and
courteously and direct calls to the appropriate party.
11. Ensure that the store is clean and organized and all pricing signage is in order. Assist in cleaning and maintenance of the
store as directed.
12. Use all available resources such as @Max Retail, OfficeMax University, and Advantage TV to further associate's
knowledge about the company and it's offerings. Utilize that knowledge to educate customers about OfficeMax solutions that
fit their needs.
13. Advise Manager on Duty of any issues, special customer requests, customer complaints, etc.
14. Immediately respond and resolve any potential safety hazards, and report to Manager on Duty.
15. Unload and check in freight as directed.
16. Implement new merchandise planograms as directed.
17. Assist in the store's data integrity process: identifying low stock levels, inventory discrepancies and report them to
management to ensure an "in-stock" store.
18. Ensure returned merchandise is restocked to the correct location and that all damaged or defective merchandise is
labeled and placed in the appropriate area at the end of each shift.
19. Demonstrate a commitment to OfficeMax core values.
20. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary.
Position Requirements
-- Previous experience in retail/customer service environment preferred
-- Ability to work a flexible schedule, including evenings and weekends as necessary
-- Ability to interact with customers and associates in a professional, positive
and courteous manner
-- Ability to interact positively with other associates to promote teamwork
-- Ability to use electronic communication devices during all working hours
which includes wearing a headset or a device on or in the ear
-- Ability to lift and/or move up to 50 pounds occasionally and 25 pounds
regularly and climb ladders
-- Ability to stand and move about for extended periods of time with only
brief periods of sitting
-- Ability to reach, bend, or stoop to move and handle products
Employment Status
Part-time
Branch
Store 0813
To apply, please visit:
http://bit.ly/joCLZu
OfficeMax Incorporated (NYSE: OMX) is a leader in both business-to- business office products solutions and retail office products. The OfficeMax mission is simple. We help our customers do their best work. The company provides office supplies and paper, in-store print and document services through OfficeMax ImPress#, technology products and solutions, and furniture to consumers and to large, medium and small businesses. OfficeMax customers are served by approximately 35,000 associates through direct sales, catalogs, e-commerce and more than 900 stores.
OfficeMax is an Equal Opportunity
Employer uses E-Verify to determine the eligibility of employees to work in the US.
Position Summary
The Store Associate is responsible for positively contributing to the customer shopping experience by providing friendly, knowledgeable and professional service as well as assisting customers with a total solutions purchase.
This position is also responsible for the check-in and unloading of freight, stocking merchandise on shelves and cashiering
as directed.
Position Responsibilities
1. Seek out and engage customers in a friendly and professional manner and provide impartial, knowledgeable advice about
all OfficeMax product offerings.
2. Provide outstanding customer service by effectively engaging customers, identifying their needs, and offering the best
solution to successfully close a sale. 3. Elicit information from customers to confidently sell in all areas of the sales floor
including but not limited to ImPress, Furniture, Supplies, Technology and other areas including third party resources.
4. Seek and accept coaching and direction from the Store Leadership Team.
5. Support the store's shrink and theft awareness program and advise management of any unusual activity using the various
reporting methods provided by the company (800 number, Open Door Policy,contacting Loss Prevention or Human
Resources team).
6. When not with customers, keep aisles faced and shelves stocked as directed.
7. Use radios and headsets to answer questions and assist store team members to recommend the best total sales solution.
8. Perform register sales transactions quickly and accurately in accordance with established cash control procedures and
customer service guidelines. 9. Adhere to all company policies and procedures. 10. Answer the phone promptly and
courteously and direct calls to the appropriate party.
11. Ensure that the store is clean and organized and all pricing signage is in order. Assist in cleaning and maintenance of the
store as directed.
12. Use all available resources such as @Max Retail, OfficeMax University, and Advantage TV to further associate's
knowledge about the company and it's offerings. Utilize that knowledge to educate customers about OfficeMax solutions that
fit their needs.
13. Advise Manager on Duty of any issues, special customer requests, customer complaints, etc.
14. Immediately respond and resolve any potential safety hazards, and report to Manager on Duty.
15. Unload and check in freight as directed.
16. Implement new merchandise planograms as directed.
17. Assist in the store's data integrity process: identifying low stock levels, inventory discrepancies and report them to
management to ensure an "in-stock" store.
18. Ensure returned merchandise is restocked to the correct location and that all damaged or defective merchandise is
labeled and placed in the appropriate area at the end of each shift.
19. Demonstrate a commitment to OfficeMax core values.
20. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary.
Position Requirements
-- Previous experience in retail/customer service environment preferred
-- Ability to work a flexible schedule, including evenings and weekends as necessary
-- Ability to interact with customers and associates in a professional, positive
and courteous manner
-- Ability to interact positively with other associates to promote teamwork
-- Ability to use electronic communication devices during all working hours
which includes wearing a headset or a device on or in the ear
-- Ability to lift and/or move up to 50 pounds occasionally and 25 pounds
regularly and climb ladders
-- Ability to stand and move about for extended periods of time with only
brief periods of sitting
-- Ability to reach, bend, or stoop to move and handle products
Employment Status
Part-time
Branch
Store 0813
To apply, please visit:
http://bit.ly/joCLZu
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